Everything you need to find out what guests really think and win back the ones you're about to lose. The guide explains how NPS works and gives you a 6-question and a 12-question survey word for word, copy for table cards, receipts, email and text, scripts for replying to detractors, passives and promoters, and a team rhythm for sharing results. The Survey Results Analyzer turns pasted responses into NPS by month and location, a score distribution, comment themes and a follow-up tracker.
16-page PDF guide + editable Excel analyzer. Instant download.
Everything you need to find out what guests really think and win back the ones you're about to lose. The guide explains how NPS works and gives you a 6-question and a 12-question survey word for word, copy for table cards, receipts, email and text, scripts for replying to detractors, passives and promoters, and a team rhythm for sharing results. The Survey Results Analyzer turns pasted responses into NPS by month and location, a score distribution, comment themes and a follow-up tracker.
16-page PDF guide + editable Excel analyzer. Instant download.
